Delivery Terms & Conditions
All packages of in-stock items are generally dispatched within 1 day of receipt of payment and are shipped via DHL, UPS or USPS with tracking and drop-off without signature. Orders that qualify for free shipping will be sent via UPS ground or USPS First Class Retail. Orders containing special order, back order, or custom parts will be shipped complete once all purchased items are ready for dispatch. Please contact us to explore options for partial shipping, we're here to keep your project moving forward!
Please note that orders containing acrylic enclosures carry a 24-48hr lead time.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Please contact us should any damage occur during transport.
Shipping prices are subject to change. You will be contacted if your order requires additional shipping costs.
We make every effort to provide our customers with many shipping options. During checkout, you'll be able to compare costs and delivery times to make the choice best for you.
International Delivery
Due to the recent adoption of the IOSS VAT scheme and Brexit challenges, we have temporarily suspended the collection of taxes and duties for our international customers.
What this means for you:
We continue to be committed to serving makers around the world! When you make a purchase through KB3D, there will be no sales tax charged to you at the time of sale. Instead, those taxes will be collected from the carrier upon entry into your country of residence. The shipment will then proceed to your door as usual.
We look forward to resuming normal operation in which we remove this step from the process but until then, please feel free to contact us with questions or concerns.